Susan Messenheimer has spent the last two decades as an information technology writer, analyst, and researcher focusing on how people work and how companies compete.

Her projects have spanned a wide range of industries including government, healthcare, professional services, education, financial services, manufacturing and distribution, retail, and hotel and tourism. Susan's areas of specialization include:

Case studies
Susan has interviewed dozens of CIOs and CEOs, authoring scores of case studies on a wide array of topics. Among recent topics: outsourcing; data warehousing; ERP implementation; identifying user requirements and managing user expectations; implementing patient safety initiatives; and implementing a multi-lingual, global selling solution.

Small- and medium-size business / channel marketing
In addition to providing content for large enterprises, Susan has also edited several channel-focused newsletters for a major software vendor and has authored articles aimed at helping small- and medium-size businesses make the most of IT — including leveraging relationships with clients and prospects, helping distributors lower costs and boost profits with demand-forecasting tools, and project portfolio management.

Enterprise software development
Susan has reported for SD Times on a variety of topics, including SOA and BPM.

Prior to co-founding aimpublications, Susan served as a research manager at International Data Corp. and before that held several marketing positions at Raytheon Corp.

Susan holds a BS magna cum laude in political science (University of Massachusetts) and a masters degree in public and international affairs (University of Pittsburgh).

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